A managed service provider is an IT service provider who provides outsourced solutions enabling clients to have their network, application and infrastructure proactively monitored and managed thus improving operations and reducing expenses.

Break-fix is a non-proactive agreement that some customers choose where the IT service provider provides work only as needed and only bills for the work that was done.

TCS has a long history of serving clients in the financial, construction, education, healthcare and manufacturing verticals.

Our commitment to excellence and superior customer service speak for itself. In this day and age of IT providers being reduced to a commodity we believe we stand out from our competitors because of our many years of experience as well as a commitment to our customers that continues before and after the agreement is signed. It’s no coincidence we have client relationships lasting 15 years or longer.

At TCS we are all about building lasting relationships. Further we recognize that your company is unique for many reasons and we take that into account when planning a solution for your company. Our onboarding process consists of many facets that begin with assigning a Project Manager (PM) to oversee the process. Your PM will be your contact throughout the onboarding process and will be available to answer any questions or concerns you might have. Since we believe in providing our clients with a flexible stress-free IT experience, we will develop a plan for managing your company’s IT needs that is tailored specifically for your company based on industry standards as well as TCS’s vast experience. This plan includes a specific onboarding procedure and schedule prepared for your company.

We don’t publish prices however our fees are very competitive and we would love to develop a quote for your company based on your needs. Please call us at 888-700-4TCS

Our help desk is staffed from 8am-5pm Monday - Friday. After hours and emergency support is also available from our on-call staff. We employ all our help desk personnel and do not sub-contract our help desk as some providers do. Our reputation and your data is too important to us.

Yes in fact we prefer to handle vendor coordination so that we can make your experience as smooth and as stress free as possible?

Since we want to provide you with the best possible service in a manner that doesn’t interfere with your daily operations we have employed systems that allow us to manage your network without having to physically be onsite or even remotely connected to a system. Our network monitoring system allows us to monitor and re-mediate issues without interfering with work flow in most cases. We do realize that not all businesses are the same and maybe you prefer to see someone onsite in that case we can develop an onsite tech schedule that meets your needs and budget. Again providing flexible, stress free solutions for our clients is what we are all about.

For most issues, we recommend emailing us and once we receive the email it’s automatically assigned a ticket number and you will be notified of the progress of your request as it moves through our processes via email. We also have a web based customer portal available that you can submit tickets through. In the event you can’t send an email or access our web based ticket portal, or perhaps you just need to speak with a human our help desk is available and we also offer an on-call tech for after hours and emergencies outside of normal hours.

Our goal is to develop long term relationships that are beneficial to your company and to TCS, that being said we don’t take anything for granted and unlike some companies we want to stay focused on providing a superior customer support experience for your company that you can see the value of especially after the sale. Since we offer flexible solutions our agreements have flexibility as well and we will tailor an agreement for you based on your needs. We do offer pricing strategies that are advantageous to some companies that choose to enter long term agreements.